1. Agreement and eligibility
These Terms of Service (the “Terms”) are a binding agreement between the person or organization using the Service (“Customer,” “you,” or “your”) and the operator of ShippingRefunds.ai (“ShippingRefunds.ai,” “we,” “us,” or “our”). By creating an account, clicking to accept these Terms, purchasing a subscription, or using the Service, you agree to these Terms and our Privacy Policy.
The Service is intended for business use. You must be at least the age of majority where you live and have authority to bind the business or other organization you represent. If you use the Service for an organization, “you” includes that organization. You may not use the Service if applicable law prohibits you from doing so.
2. The service
ShippingRefunds.ai connects with supported shipping tools and carrier services to import shipment information, monitor tracking events, identify potential Canada Post service-guarantee failures and other shipping issues, prepare filing information, and support late-delivery, lost-package, and damaged-package claim workflows. Depending on your plan and settings, the Service may provide a filing package for your team or submit an eligible claim as your authorized agent.
Eligibility indicators, estimated refunds, deadlines, and recommendations are decision support. Canada Post alone decides whether to accept a claim and issue a refund. We do not receive or hold your carrier refunds, and we do not guarantee any claim, approval, recovery amount, processing time, or business result.
3. Accounts and security
You must provide accurate account and business information, keep it current, and protect account credentials. Accounts may be used only by people you authorize. You are responsible for activity under your account and for assigning appropriate workspace access. Notify us promptly at [email protected] if you suspect unauthorized access, credential compromise, or misuse.
You may not share an individual login outside your organization or attempt to access another customer’s workspace. We may require email verification, additional account verification, credential rotation, or other reasonable security steps.
4. Customer data and permissions
Customer Data means information you or your connected services provide to the Service, including account, shipment, recipient, order, tracking, claim, support, and business information. You retain ownership of Customer Data. You grant us a worldwide, non-exclusive, limited licence to host, copy, transmit, transform, and use Customer Data only as reasonably necessary to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.
You represent that you have all rights, notices, consents, and lawful authority needed for us to collect and process Customer Data as described in these Terms and the Privacy Policy. This includes personal information about shipment recipients and authorization to access connected carrier and shipping-tool accounts. You are responsible for the accuracy of Customer Data and for reviewing missing or uncertain filing details.
5. Claim filing authorization
Preparing a claim package does not authorize us to submit it. Automatic or assisted filing is enabled only after an authorized user completes the separate authorization in the Service, confirms required business and ship-from information, and meets the applicable plan and connection requirements. That authorization permits us to act as your limited agent solely to prepare and submit eligible claims through your Canada Post account and perform directly related filing steps.
You may disable automatic filing in the Service. Disabling it does not undo a claim already submitted or an action already completed. Lost and damaged claims require the customer confirmation shown in the Service before submission. You remain responsible for ensuring submitted statements and supporting information are complete and truthful and for responding to Canada Post requests after filing.
6. Automation and AI features
Some features use automated rules or artificial intelligence to review supplied data, summarize issues, recommend actions, or assist operations. Automated outputs can be incomplete or incorrect and do not replace your judgment. Deterministic eligibility rules and customer-confirmed filing details remain controlling within the Service, but you should still review material information before relying on it.
You authorize us to process relevant Customer Data through our automation and AI service providers when those features are enabled for your workspace. We will not use automation to expand the separate filing authority you granted. We may pause or route automation for human review when information is inconsistent, incomplete, or presents operational risk.
7. Third-party services
The Service interoperates with third parties such as Canada Post, supported shipping tools, Stripe, email providers, hosting providers, and AI providers. Your use of those services is governed by their own terms and policies. You authorize us to exchange information with them as needed to provide the features you request.
We do not control third-party systems and are not responsible for their availability, policy changes, data accuracy, decisions, security, or acts. Changes to a carrier’s guarantees, claim rules, website, or API may affect eligibility detection or filing. ShippingRefunds.ai is an independent service and is not Canada Post, an affiliate of Canada Post, or endorsed by Canada Post.
8. Trials, fees, and billing
Current plan prices, included features, trial length, and volume increments are shown when you subscribe and in your account. Prices are in Canadian dollars before applicable taxes unless stated otherwise. A payment card is not required to begin the standard trial. If you save a payment method during a trial, we will disclose the first charge date before you confirm it. If no valid payment method is available when payment is due, access may become limited or read-only.
Paid plans renew monthly until cancelled. Subscription charges are based on your selected plan and Canada Post shipment volume attributed to the billing period using shipment fulfillment and import data. The account dashboard may show a forecast, but a forecast does not itself change your tier or trigger a charge. Charges increase only when actual usage crosses a displayed volume boundary. You authorize Stripe, acting as our payment processor, to charge your payment method for subscription fees, usage adjustments, and taxes.
Plan upgrades generally take effect immediately and may create a prorated charge. Downgrades generally take effect at the next renewal. Except where required by law or where we correct a billing error, payments are non-refundable and unused time is not credited. Contact us within 30 days if you believe a charge is incorrect. We may change future pricing or plan structure with advance notice; changes will apply no earlier than your next renewal unless you agree otherwise.
9. Cancellation and suspension
You may schedule cancellation through the account billing controls. Unless we state otherwise, cancellation takes effect at the end of the current paid period and you keep access until then. You can withdraw a scheduled cancellation before that date. Cancelling a subscription does not cancel your carrier accounts, reverse filed claims, or remove obligations that arose before cancellation.
We may suspend or limit access immediately to protect the Service, customers, or third parties; respond to suspected fraud or security incidents; address non-payment; comply with law or third-party requirements; or stop prohibited use. Where reasonable, we will provide notice and an opportunity to cure.
10. Acceptable use
You must not, and must not help anyone else to:
- submit false, misleading, duplicate, fraudulent, or unauthorized claims;
- use data or credentials you do not have lawful authority to use;
- interfere with, probe, overload, bypass, or defeat Service security or rate limits;
- reverse engineer or copy the Service except where applicable law expressly permits it;
- upload malware or use the Service for unlawful, infringing, or abusive activity;
- resell, sublicense, or provide the Service to third parties without our written consent; or
- use automated access outside supported integrations or documented interfaces.
11. Ownership and licences
We and our licensors own the Service, software, workflows, designs, documentation, trademarks, and related intellectual property. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business operations during your subscription or trial.
If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or attribution. We may create and use aggregated or de-identified information that does not reasonably identify you, your organization, or an individual to operate, analyze, secure, and improve the Service.
12. Confidentiality
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by appropriate duties. This does not cover information that was already lawfully known, becomes public without breach, is received lawfully from another source, or is independently developed. A party may disclose confidential information when legally required after giving notice where permitted.
13. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. You are responsible for your own privacy and data-protection obligations concerning Customer Data, including notices to shipment recipients and internal access controls.
14. Availability and changes
We aim to provide a reliable Service, but we do not promise uninterrupted or error-free operation. Maintenance, third-party outages, carrier changes, security events, or other circumstances may cause delays or unavailable features. We may improve, replace, or discontinue features. If a change materially reduces the core paid Service, we will use reasonable efforts to provide advance notice and an appropriate transition or cancellation option.
15. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all implied warranties and conditions, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and warranties arising from course of dealing or usage of trade. We do not warrant that the Service will identify every eligible shipment, meet every carrier deadline, prevent duplicate or rejected claims, or produce any particular refund amount.
The Service is operational software, not legal, accounting, tax, insurance, or carrier advice. You remain responsible for your business decisions, records, carrier agreements, and compliance obligations. Some jurisdictions do not allow certain disclaimers, so these exclusions apply only to the extent permitted by law.
16. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, anticipated savings, or data, even if advised that such loss was possible. We are not liable for carrier decisions, missed or expired claims, unavailable third-party systems, or unauthorized activity caused by your failure to protect credentials.
Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees you paid to us for the Service during the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be excluded or limited, and they do not limit your payment obligations, infringement or misuse of our intellectual property, fraud, wilful misconduct, or your indemnity obligations.
17. Indemnity
You will defend, indemnify, and hold harmless ShippingRefunds.ai and its personnel from third-party claims, damages, penalties, and reasonable costs arising from Customer Data, your claims or instructions, your breach of these Terms, your violation of law or third-party rights, or your lack of authority over a connected account. We will promptly notify you of a claim and reasonably cooperate at your expense. You may not settle a claim in a way that admits our fault or imposes obligations on us without our consent.
18. Termination
You may stop using the Service at any time, subject to your billing commitments. Either party may terminate for a material breach that is not cured within 10 days after notice, or immediately if the breach cannot be cured, continued use creates legal or security risk, or the other party becomes insolvent. We may also terminate a free or trial account on reasonable notice.
On termination, your right to use the Service ends and automation stops. We may retain or delete data as described in the Privacy Policy and may provide a reasonable export window where technically available. Provisions that by their nature should survive—including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms—will survive.
19. Governing law and disputes
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Before starting a formal proceeding, each party will make a good-faith effort for 30 days to resolve the dispute through written notice and direct discussion. The courts located in British Columbia have exclusive jurisdiction, and each party submits to those courts. Nothing prevents either party from seeking urgent injunctive relief or using an available small-claims process.
20. Changes to these Terms
We may update these Terms to reflect Service, legal, security, or business changes. We will post the new version and effective date. If a change materially affects your rights or obligations, we will provide reasonable advance notice through the Service or by email. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel before the change takes effect.
21. General terms
Neither party may assign these Terms without the other’s consent, except that we may assign them in connection with a merger, financing, reorganization, or sale of all or substantially all relevant assets. We are independent contractors. These Terms do not create a partnership, joint venture, employment, franchise, fiduciary, or general agency relationship; the limited claim-filing agency in Section 5 is the only agency created.
Neither party is liable for delay caused by events beyond its reasonable control. Notices may be delivered through the Service or to the account email; legal notices to us must be sent to the address below. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. These Terms, the Privacy Policy, plan details, and any separate written order or authorization form are the entire agreement about the Service. If they conflict, a signed order controls for its subject matter, followed by these Terms, then the Privacy Policy and plan details.
22. Contact
Questions or legal notices may be sent to:
ShippingRefunds.ai
Email: [email protected]
Subject line: Terms or Legal Notice